Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

How can we help?

FAQ

Ordering

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products, or check out our size chart right here!

Can I cancel or change my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time.

Should the item(s) not work out, you can return for a refund as long as tags are attached.

What is the processing time?

We send all orders in 2-4 business days! Please be aware of any national holidays that may extend that time frame (MLK Day, Memorial Day, 4th of July, Labor Day, Veterans Day, etc.)

Can I exchange my order?

Unfortunately at this time we don't have the capability to offer refunds with stock constantly changing and not all prints being permanent parts of our collection. We recommend ordering a second order and returning your original if you need to swap for a new size or pattern!

I noticed you ran a promotion after I placed an order. Can I get a price adjustment?

We make sure too announce our sales early and often! Price adjustments for all sales are honored if you placed your order 24 hrs before the start of a sale. If requested within 2 days of the order, sale or promotion, unless otherwise noted in promotion rules.

  • Price adjustment will be provided in-store credit.
  • Price adjustments exclude flash sales and promotions. Price adjustments will not be made for flash sales. Please read the disclaimer for offer to verify eligibility of price adjustment. 
  • Final sale items are final sale and there will be no price adjustments.
Promo/Coupon Codes

Promo codes are unable to be stacked, meaning you can only have one coupon code at a time.

The exception to this is our military and first responder discount which can be combined, and our free shipping over $74.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

When will I get my order?

That depends on your shipping choice you select at checkout! We offer both USPS and UPS options so you're able to get your oder as fast as you need it! Please note processing time for getting your orders out is 2-4 business days.

Do you offer free shipping?

We offer free shipping on orders of $74 dollars (THUNDER) or more!

How do I start a return?

Head to our returns portal and begin your return. Payment will be refunded within 5 business days of inspection.

About Our Products

Why is bamboo so hyped up?

Answer

Do your products contain any toxic ingredients?

Absolutely not! Our products are safety tested, lead-tested, and compliant with all CPSC regulations. We only use natural dyes and no chemicals in the finishing of our line. All of our products have been independently lab tested and are free of chemicals and flame retardants.

Care & wash

We get it - not many of us have the time (or energy) to do a load of *just* bamboo. While that is the best for longevity we found this has been the best for our PJs to keep them looking new and soft!

  • Gentle cycle
  • ZIP UP those zippers so they don't snag anything
  • Wash with other delicates (things without zippers or buttons)
  • Wash in cool water
  • A small amount of a gentle detergent
  • Air dry (or if you're like us) a long cycle on the lowest setting of your dryer
Wear of PJs

You may find a SMALL amount of pilling will occur after long times of use. This is due to bamboo being soft and easily abrasive from things like crawling or laying/rolling on more abrasive surfaces. However, if you're washing your bamboo correctly, this should be minimal and only in those areas of exposure!

What if I notice a slight variation in color or fit between items?

Since every PJ is sewn by a real human you may find small variances item to item, but we always aim to keep sizing as consistent as possible!

Colors are done in runs and while they're always quality controlled against the original print, there can still be some very slight variations between dye lots.

Have a suggestion?

We are always looking to expand our offerings and prints, so we'd love to know what you're looking for! Whether it's a print style or something you'd like to see us offer, please send us your suggestions here.

Get in touch

Have questions about your order, or a general inquiry?